Website JCakes

Special Order Custom Cakes and Cupcakes

Cake Consultant and Customer Service Liaison

Are you great with people? Are you passionate about great-tasting desserts and creative cake design? Then this may be the job for you!

JCakes is an award-winning, woman-owned, gourmet custom cake and cupcake shop located in North Branford, CT. We pride ourselves on our reputation for producing delicious, unforgettable cakes that taste as good as they look for weddings, birthdays, and all special occasions – and top notch customer service is just as important to us!

We are seeking someone with a positive attitude and outgoing personality to join our team as a full-time Cake Consultant and Customer Service Liaison. In this role, you will provide exceptional customer service experiences, not just meeting but exceeding their expectations for their special events. We will train you to work with the customer to design custom cakes and generate quotes for our one-of-a-kind creations. Prior bakery experience is considered a bonus but is not required. Creativity, honesty, and integrity are ideal qualities in a candidate.

If you are an energetic and detail oriented person with sales or storefront experience and the following skillset, dedicated to creating an amazing customer experience, we would love to meet you!


  • Minimum 1-2 years prior experience in a customer-facing role
  • Strong oral, verbal, and written communication skills
  • Ability to perform detailed-oriented tasks using critical thinking and problem solving
  • Professional, courteous demeanor over the phone and face-to-face
  • Ability to learn and retain new information quickly and efficiently
  • Basic math competency
  • Proficiency with typing
  • Strong computer and software skills: Mac OS, Word, Excel, Gmail, Instagram, and Facebook
  • Illustration and Quickbooks experience a plus

Day-to-day responsibilities:

  • Provide exceptional customer experiences via phone, email, and in person
  • Respond to customer inquiries in a professional, friendly, and timely manner
  • Regularly stock cupcake case and maintain a welcoming, neat storefront appearance
  • Schedule, confirm, and conduct cake tasting appointments
  • Coordinate event details and delivery between event venues, planners, florists, and customers
  • Assist customers with cake design and generate price quotes
  • Represent JCakes at bridal fairs and venue tastings seasonally
  • Create social media posts for Facebook and Instagram
  • Process data, invoices, and payments

Tuesday – Friday 9:00-5:00, Saturday 8:30-2:30
*Saturday availability is required for this position*

To apply, email your resume with a cover letter explaining why you’d like to join the JCakes team to We can’t wait to hear from you!


To apply for this job email your details to

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