FAQs and Other Important Stuff!

When should I place my order?

Please allow at least one week’s notice for your cake order. If you have a last minute order, please give us a call and we will try our best to accommodate it. 

How do I store my cake?

Please be aware that most of our flavors contain butter and heavy cream and/or milk so refrigeration is required.


How can I receive a quote for a custom cake?

We are happy to provide quotes in person or over email. If you have a photo of a cake you’d like to order, please email it to orders@jcakes.com.  Please also provide the approximate guest count, event date, and flavor selections. 


Transporting your JCakes - IMPORTANT!

When transporting the cake, please be sure it lies on a flat surface in your vehicle such as the trunk or floor of the passenger seat.  JCakes is to happy to supply a non-skid mat to keep the cake in place in the trunk. If the cake is not placed flat is can potentially slide or crack. 

JCakes does not recommend placing a cake on the passenger seats as it can slide off the seat on to the floor if a sudden stop occurs. Direct access to air conditioning is also required during transport. 


Sheet Cakes are BIG

Please be aware that some of our larger sheet cakes (2/3 Sheet, 3/4 Sheet, and Full Sheet) do not fit in a standard-size fridge.  The size of the box for these sizes is 28″ X 18″ x 7″.

Subscribe To the JCakes Newsletter

Subscribe To the JCakes Newsletter

Join our mailing list to receive the latest news and specials from our team.

You have Successfully Subscribed!

Pin It on Pinterest