FAQs and Other Important Stuff!
When should I place my order?
Please allow at least one week’s notice for your cake order. If you have a last minute order, please give us a call and we will try our best to accommodate it.
How do I store my cake?
Please be aware that most of our flavors contain butter and heavy cream and/or milk so refrigeration is required.
How can I receive a quote for a custom cake?
We are happy to provide quotes in person or over email. If you have a photo of a cake you’d like to order, please email it to email@example.com. Please also provide the approximate guest count, event date, and flavor selections.
Transporting your JCakes - IMPORTANT!
When transporting the cake, please be sure it lies on a flat surface in your vehicle such as the trunk or floor of the passenger seat. JCakes is to happy to supply a non-skid mat to keep the cake in place in the trunk. If the cake is not placed flat is can potentially slide or crack.
JCakes does not recommend placing a cake on the passenger seats as it can slide off the seat on to the floor if a sudden stop occurs. Direct access to air conditioning is also required during transport.
Sheet Cakes are BIG
Please be aware that some of our larger sheet cakes (2/3 Sheet, 3/4 Sheet, and Full Sheet) do not fit in a standard-size fridge. The size of the box for these sizes is 28″ X 18″ x 7″.